Only DomainsFAQ List
FAQ
Frequently asked questions about domain names, hosting and our other services.
Domain Registration
Top Domain Questions
How long does it take to register my domain?
The time to register a domain varies depending on what the extension of the domain. With most TLDs we will be able to register them instantly after your payment has been made and your account verified. However with others you may be required to wait between 2 to 60 days depending on the regulatory requirements of the TLD in question.
On our international domain pages we indicate the estimated registration time for each TLD.
To find out domain registration timeframe for a particular gTLD
1) Scroll over ‘International Domains’ from the top menu.
2) Navigate from Domain Region to click on desired country.
3) An estimated domain registration timeframe will be displayed at the bottom.
How do I delegate my domain to new name servers?
To change the name servers for a domain, also known as a DNS delegation, please follow these steps below
Login to your account, Go to your list of registered domains
Individually - Click the cog icon under “Set up DNS” to the right of the domain name
In Bulk - Place a tick to the left of the domains you wish to delegate then click the "Bulk DNS Edit" button
Click the radio button 'Delegate to your Name servers'
The DNS data box will open
Insert your name servers in the Host Name. You must have at least 2 name servers
(click 'Add' if you need to insert more than 2 name servers)
Once all name servers are entered click 'Confirm'
Your delegation request will be sent to our systems for immediate processing.
PLEASE ALLOW 24-48HRS FOR GLOBAL PROPAGATION BEFORE MAKING ANY FURTHER MODIFICATIONS
Note - some ccTLD modification will attract a Registry Modification Charge.
- In most cases, the IP of the name server is not required.
How do I forward my domain to my site?
2) Click on the desired domain to change or click the cog icon under 'Setup DNS' to the right of the domain name.
3) Select 'Setup/Edit Web Redirection' then choose which site to redirect to along with redirection type.
How do I renew my domain name?
You can renew your domain via your control panel.
Once logged into your account select "Renew My Domains"
Tick the box for which domain/s you wish to renew then click Renew – Follow the payment screen to complete the renewal process.
General Domain Questions
What is a Reserved Name?
Some ccTLD registries have their own list of domain names which are not open to the public for registration at the moment. They maybe appear to be "Available" to register when doing a WHOIS check, however they will be blocked in the registry system.
Can I reserve a domain?
Unfortunately it is not possible to reserve domains. Until a domain has been registered it is on the open market. Most registries have a reserved list, which is a list of domains that the registry has decided not to release to the public. These domains are not able to be registered.
What is DNS forwarding?
DNS forwarding is a way to direct your domain to an IP via DNS. Basically you tell our DNS which IP to point your domain to. If you do not already know that IP of your server your web host should be able to provide it to you.
Domain Registration
How do I register a domain name?
There are a variety of ways in which you can submit a domain application to us. By following any of the procedures below you should not have any problems:
On the front page search panel, under the "Register You Domain Here" tab enter the domain name you wish to register in the text box, choose which countries you would like the domain registered in via the check boxes and then click "Search". If the domain is available, click "Continue". You will be required to log into the website, if you don't have an account you can sign up for a new account at this time. After logging in, simply follow the registration prompts and you should have no problems submitting the domain to us.
Under the "Domain Names" on the top menu, there is bulk domain search text area in the "Bulk Registration" section. Enter the exact domain name(s) you want in the text area and click the "Bulk Search" button. Once the availability check has determined the domains are available, click "Continue to Register" and follow the prompts.
How long does it take to register my domain?
The time to register a domain varies depending on what the extension of the domain. With most TLDs we will be able to register them instantly after your payment has been made and your account verified. However with others you may be required to wait between 2 to 60 days depending on the regulatory requirements of the TLD in question.
On our international domain pages we indicate the estimated registration time for each TLD.
To find out domain registration timeframe for a particular gTLD
1) Scroll over ‘International Domains’ from the top menu.
2) Navigate from Domain Region to click on desired country.
3) An estimated domain registration timeframe will be displayed at the bottom.
How many domains can I register?
We have no limit on the number of domains you can register with OnlyDomains.
What do I need to register a domain?
Many ccTLDs have requirements to protect the integrity of their name spaces. Most however are free to use for anyone in the world. It is best to check the local requirements for specific domains during registration.
In some cases Only Domains can act as an agent on your behalf to secure the domain for you.
Why do I need a domain name?
omain names are your Internet address. Most domains are registered by businesses as a way of providing information and as a means of communication to their customers. Many businesses register their domains in multiple countries in order to protect their brand. Owning your own domain also allows you to have a personalized email address and website if purchased with hosting. Rather than having a generic email address setup with Hotmail, Gmail or the like (e.g. joe5572@hotmail.com) you can have one setup with your domain and hosting (e.g. joe@joesbuilding.com).
Domain names are portable. With your own domain name, you are no longer tied to your ISP to access email or host your website. No more changing email addresses when you change ISPs!
Domain names improve search engine rankings. Search engines rank websites with their own domain names higher than those using an ISP address.
Domain names show professionalism. Why advertise a website address like: http://www.yourisp.com/user123/ when you could have www.yourdomain.com. Your customers will be more confident dealing with your company if you have your own identity on the internet for your website and email.
Domain names are memorable. A long website or email address at your ISP can be difficult to remember. A short, relevant domain name is memorable and will increase traffic to your site.
What ccTLD’s can you register?(Country-code Top-Level Domains)
Only Domains prides itself on being able to register almost any ccTLD in the world. Please take a look at our domains page for more information. If you require a domain not listed please contact one of our sales staff so we can try and work something out for you.
What restrictions apply to certain domain names?
Some countries may request the domain applicant to provide an identification number or documents to complete the registration. For specific requirements, please refer to our website on the Domain Names section or you will be notified by our support email if the applied domain is restricted.
What characters can be used in domain names?
- Begin or end with a dash (-).
- Contain special characters, such as ! @# $ % & ? ~ : _ ( )
- Have a dash (-) in the third and/or fourth positions.
Can you act as an agent if I do not meet the requirements?
In a lot of cases we can provide an agency service if you do not meet the requirements. In a few cases there is a small additional cost for legal fees required to set up the agency.
Who owns the domain if you act as my agent?
The official owner of a domain is the registrant. In some agency cases this will still be you, in others cases our agent will be the owner. In either case you retain full control over the domain and are free to use it in any way. If at a later date you are able to meet the requirements you can change the registrant to yourself.
Are there any restrictions on domains registered with an agent?
While you are free to use the domain as you wish you will not be able to transfer the domain while using our agent. If you meet the requirements we can then put it in your name so it can be transferred.
Domain Expiration/Renewal
When does my domain expire?
As a general rule your domain will expire one year after you submitted your application. The expiry date for each domain is listed in your customer area. Some domains have a minimum term of 2 years. You can also check the expiry date on some domains by using the WHOIS tool.
How do I renew my domain name?
You can renew your domain via your control panel.
Once logged into your account select "Renew My Domains"
Tick the box for which domain/s you wish to renew then click Renew – Follow the payment screen to complete the renewal process.
How do I know when to renew my domain?
Only Domains will send you reminder emails as the expiry date approaches. You can also view the expiry date via your control panel. You can renew your domain up to 60 days before the expiry date.
What happens if I don't renew before the expiry date?
At what point can I register an expired domain?
You have to wait until the domain name is released to the public again. You should contact the Registry which the domain name is in to find out when it will be released.
What is a Reserved Name?
Some ccTLD registries have their own list of domain names which are not open to the public for registration at the moment. They maybe appear to be "Available" to register when doing a WHOIS check, however they will be blocked in the registry system.
Can I reserve a domain?
Unfortunately it is not possible to reserve domains. Until a domain has been registered it is on the open market. Most registries have a reserved list, which is a list of domains that the registry has decided not to release to the public. These domains are not able to be registered.
Domain Management
How do I manage my domain name?
- To manage your domain name, log into your account:
1) Click on Your Registered Domains under the 'Domains' section.
2) Click on the desired domain name to manage.
Tip – You can manage multiple domains by selecting their tick box & clicking 'Bulk DNS Edit'
Can I point my domain to another website?
If you do not have hosting, or you website is not set up yet you can point your domain to another URL using web redirection. You can use our redirection server free of charge to point your domain to an existing site.
How do I delegate my domain to new name servers?
To change the name servers for a domain, also known as a DNS delegation, please follow these steps below
Login to your account, Go to your list of registered domains
Individually - Click the cog icon under “Set up DNS” to the right of the domain name
In Bulk - Place a tick to the left of the domains you wish to delegate then click the "Bulk DNS Edit" button
Click the radio button 'Delegate to your Name servers'
The DNS data box will open
Insert your name servers in the Host Name. You must have at least 2 name servers
(click 'Add' if you need to insert more than 2 name servers)
Once all name servers are entered click 'Confirm'
Your delegation request will be sent to our systems for immediate processing.
PLEASE ALLOW 24-48HRS FOR GLOBAL PROPAGATION BEFORE MAKING ANY FURTHER MODIFICATIONS
Note - some ccTLD modification will attract a Registry Modification Charge.
- In most cases, the IP of the name server is not required.
Why is my delegation taking so long?
Some ccTLD's require a manual operation and can be delayed. Your name servers may not be correctly configured for your domain. E.g. there is no zone file present. A common error is your name servers may be required to be on different subnets. See your DNS administrator to make the changes
PLEASE ALLOW 24-48HRS FOR GLOBAL PROPAGATION BEFORE MAKING ANY FURTHER MODIFICATIONS
Why is my delegation not working?
Several ccTLD have rules about how the name servers that the domains in their name space are configured. The 5 major ccTLD that do this are; .DE, .FR, .IT, .DK and .NL. Most of these sites have tools you can use to see if the requested DNS passes the rules of the registry.
DE - http://zonecheck.denic.de/zonecheck/en
FR - http://www.afnic.fr/outils/zonecheck/form_en
IT - http://www.nic.it/cgi-bin/DNSCheck/index.cgi
NO - http://www.norid.no/domenenavnbaser/zonecheck/form_advanced.php
HU - http://www.domain.hu/domain/English/regcheck/
NL - http://www.sidn.nl/ace.php/c,728,778,,,,Nameserver_check.html
What is DNS?
Domain name servers, or DNS, are an incredibly important but completely hidden part of the Internet. The DNS system forms one of the largest databases on the planet.
Human-readable names like "onlydomains.com" are easy for people to remember, but they aren't easy for machines (computers) to work with. All of the machines on the Internet use names called IP addresses to refer to one another. For example, the machine that humans refer to as "www.onlydomains.com" has the IP address 199.58.187.45. Every time you use a domain name, you use the Internet's domain name servers (DNS) to translate the human-readable domain name into the machine-readable IP address.
Domain Transfer
Can I transfer my domain to you?
Yes, absolutely. Most domains can be transferred quickly and easily via your control panel. Some domains do require an Auth Code, or Domain Password which you can obtain at your current registrar.
How long does a domain transfer take?
Transfers can take anywhere from between 5 to 15 days, depending on fast each step in the transfer process is completed. Some domain registrars do not respond to transfer requests so that by the sixth day, the central registry will automatically change the domain registrar to the new one if there is no response from the previous registrar.
How do I transfer my domain?
To transfer your domain, log into your account:
1) Click on Transfer Domains under the 'Domains' section.
2) Enter the domain(s) you wish to transfer & click 'Transfer Domains'.
3) Confirm which domains you would like to transfer & click 'Transfer'.
4) Enter the Domain 'Auth Code' & confirm/modify Domain Registrant/Owner Information.
5) Select/Modify suited Domain Name Activation options.
6) Complete payment details.
7) We will keep you updated via email on the progress of your transfer.
How does the transfer system work?
Generally once you have submitted the transfer request we will initiate it at the corresponding registry. Depending on the domain you may need to provide us with a Domain Password before we can do this.
Once this transfer has been initiated and email will be sent normally to the current admin contact by the registry. This is the contact specified during the initial domain registration and Only Domains has no control over this. The email is sent as a form of validation. Most delays are caused by this email going unanswered.
The email contains a link of domain-transfer confirmation. Once you have confirmed it the domain will be transferred to our registrar account, and your domain will become active in your account.
How do I transfer a domain to my account with Only Domains?
Login to your account, In the Domain Management section look for 'Transfer Your Domain(s)'
Insert your domain name into the bulk transfer data field. If you have multiple domains a new line must be used for each domain. You must include the extension. E.g. domain.com or domain.co.uk
Click 'Transfer Domains' You will be given a screen that displays the domains you are transferring and you may be required to insert the domain Auth Code
Assign the correct Registrant, Admin, Technical and Billing contact. Click Continue
Indicate your preferred DNS option. Further eligibility criteria may be required.(you may be given the option to use Only Domains as your Agency)*
Click 'Proceed to Next Step'
Review the total cost and agree to the 'Terms and Conditions'
Click 'Proceed to Next Step'
The transfer request will be submitted to our systems.
.CO.UK Transfers
To continue the transfer of your .co.uk domain, you will need to contact your current registrar and ask them to change the current IPS-TAG to "RAREDOMAINS-AU". Once you can confirm that this information has been changed, please contact us and we will finish the transfer and put the domain into your account.
What is a Domain Auth Code?
A Domain Authorization Code is a short combination of random numbers/letters assigned to each domain name used in order to prevent unauthorized transfers of the domain without the owner’s permission. Auth Codes are also referred to as EPP codes.
How can I request my domain Auth Code?
You can request your Domain Auth Code by contacting our support team. If your domain is registered with another registrar you will have to follow their process for obtaining an Auth Code.
How can I request my UDAI key?
The Auth code equivalent for .NZ domain names is called a UDAI key. The UDAI (Unique Domain Authentication Identifier) is specific for each .NZ domain name & is required only for the purpose of changing your domain registrar. To request your UDAI please contact our support team.
What is the difference between a trade and a transfer?
A trade is the process of changing both the owner of a domain and the registrar. A transfer only changes the registrar of the domain. Most registries support trades.
Domain How to…
Registration Process
How do I register a domain name?
There are a variety of ways in which you can submit a domain application to us. By following any of the procedures below you should not have any problems:
On the front page search panel, under the "Register You Domain Here" tab enter the domain name you wish to register in the text box, choose which countries you would like the domain registered in via the check boxes and then click "Search". If the domain is available, click "Continue". You will be required to log into the website, if you don't have an account you can sign up for a new account at this time. After logging in, simply follow the registration prompts and you should have no problems submitting the domain to us.
Under the "Domain Names" on the top menu, there is bulk domain search text area in the "Bulk Registration" section. Enter the exact domain name(s) you want in the text area and click the "Bulk Search" button. Once the availability check has determined if the domains are available, click "Continue to Register" and follow the prompts.
Simply log into your account, and click 'Register New Domain(s)' under 'Domain Management'. You can perform both bulk registrations and standard registrations from this page. Enter the domain name(s) you wish to register and follow the prompts.
How to check domain registration times -
1) Scroll over ‘International Domains’ from the top menu.
2) Navigate from Domain Region to click on desired country.
3) Your domain registration time will be displayed at the bottom.
Technical How to's...
How do I change my name servers?
- To change your name servers, log into your account:
1) Click on Your Registered Domains under the 'Domains' section
2) Click on the desired domain to change or click the cog icon under 'Setup DNS' to the right of the domain name.
3) Select 'Delegate to Your Name Servers' then add your new name servers under the Host Name field.
Tip - You can change Name Servers on multiple domains by selecting their tick box & clicking 'Bulk DNS Edit' then selecting 'Delegate to Your Name Servers'
How do I forward my domain to my site?
1) Click on Your Registered Domains under the 'Domains' section
2) Click on the desired domain to change or click the cog icon under 'Setup DNS' to the right of the domain name.
3) Select 'Setup/Edit Web Redirection' then choose which site to redirect to along with redirection type.
How do I edit my zone file? (DNS Forwarding) MX, A-Records & CNAME
Login to your account
Go to your list of registered domains
Click on the domain you want to modify
In the Domain Name Server Details section, click the 'Set up DNS Forwarding' radio button.
To edit a record click the edit icon next to the record you want to edit. Once you have made your change to the record click the disc icon to save it.
To delete a record click the cross next to the record you want to delete.
To add a record fill out the row of the text boxes just below the last record and click the Add button.
Sales (Domain)
Are there any extra fees?
There are NO extra fees with OnlyDomains. All prices are clearly shown with every order.
What payment options do you offer?
Currently we accept payment via America Express, Visa, MasterCard & PayPal.
Bank transfers are available for orders over $500 USD – Please contact us further information.
I have placed an order for a domain, why is it not registered yet?
While we do our best to process all applications as fast as possible, many times there is a delay with the registry. Some registries still work on old systems where manual faxing of documents is required.
Generally most domains are registered within 48 hours of submission, however in some cases there may be a delay of up to 30 days or more.
You can contact us at any time to check the status of you application.
Web Hosting
Top Questions
Why do I need web hosting?
Your website and email need a 'home' on the internet, where your website is stored and emails are processed. Only Domains has a wide range of hosting plans suitable for personal web sites right through to database driven commercial websites and email.
How can I publish my website?
After purchasing a hosting package you will be able upload your website via FTP or the Hosting Administration Panel provided to you by your hosting provider.
How do I create a MYSQL Database/User?
In order to use a MySQL database you first need to create a database and a user to access it.
- To create a MYSQL Database, log into your web hosting account: http://www.onlydomains.com/hosting/hosting-login
Click Website Management >Select Database Manager
On the Database Manager choose a password > Click Create User
Click Database Tab > Create > Database
Choose a Database name > Click Build Query > Click Run Query
You should see your database has been successfully created
How do I setup my domain with another hosting provider?
HostGator -
To connect your domain to HostGator you must change your Name Servers as follows;
1) Click on Your Registered Domains under the 'Domains' section
2) Click on the desired domain to change or click the cog icon under 'Setup DNS' to the right of the domain name.
3) Select 'Delegate to Your Name Servers' then add the Name Servers provided to you by HostGator into the host field.
Tip - You can change Name Servers on multiple domains by selecting their tick box & clicking ‘Bulk DNS Edit’ then selecting 'Delegate to Your Name Servers'
Wix.com -
To connect your domain to Wix.com you must change your Name Servers as follows;
1) Click on 'Your Registered Domains' under the 'Domains' section
2) Click on the desired domain to change or click the cog icon under 'Setup DNS' to the right of the domain name.
3) Select 'Delegate to Your Name Servers' then add the following Wix Name Servers into the host field.
ns1.wix.com
n2.wix.com
Tip - You can change Name Servers on multiple domains by selecting their tick box & clicking 'Bulk DNS Edit' then selecting 'Delegate to Your Name Servers'
Google Apps
Creating CNAME records when changing URLs for multiple services on Google Apps
1) Click on Your Registered Domains under the 'Domains' section
2) Select the desired domain to change or click the cog icon under 'Setup DNS' to the right of the domain name.
3) Select Setup/Edit DNS Zone Records
4) Enter your desired host, for example, if you would like mail.yourdomain.com enter 'mail' into the 'Host' field.
5) From the ‘Type’ dropdown menu select CNAME, Then under 'Content' enter 'ghs.google.com'
6) Press Add to add this record.
7) Confirm with your Google Apps you have checked the custom box & entered the correct host for service.
General Questions
How can I publish my website?
After purchasing a hosting package you will be able upload your website via FTP or the Hosting Administration Panel provided to you by your hosting provider.
What is the difference between a Domain and Hosting?
When you purchase a domain you are buying the rights to use the name. Hosting is what makes the domain usable. Until you get hosting you will be unable to have a website or use your email address. Unless you plan on hosting the website yourself most people purchase both a domain and hosting.
How to…
How do I create a MYSQL Database/User?
In order to use a MySQL database you first need to create a database and a user to access it.
- To create a MYSQL Database, log into your web hosting account:http://www.onlydomains.com/hosting/hosting-login
Click Website Management >Select Database Manager
On the Database Manager choose a password > Click Create User
Click Database Tab > Create > Database
Choose a Database name > Click Build Query > Click Run Query
You should see your database has been successfully created.
How can I publish my website?
After purchasing a hosting package you will be able upload your website via FTP or the Hosting Administration Panel provided to you by your hosting provider.
How do I setup my domain with another hosting provider?
HostGator -
To connect your domain to HostGator you must change your Name Servers as follows;
1) Click on Your Registered Domains under the 'Domains' section
2) Click on the desired domain to change or click the cog icon under 'Setup DNS' to the right of the domain name.
3) Select ‘Delegate to Your Name Servers’ then add the Name Servers provided to you by HostGator into the host field.
Tip - You can change Name Servers on multiple domains by selecting their tick box & clicking 'Bulk DNS Edit' then selecting 'Delegate to Your Name Servers'
Wix.com -
To connect your domain to Wix.com you must change your Name Servers as follows;
1) Click on ‘Your Registered Domains’ under the 'Domains' section
2) Click on the desired domain to change or click the cog icon under 'Setup DNS' to the right of the domain name.
3) Select 'Delegate to Your Name Servers' then add the following Wix Name Servers into the host field.
ns1.wix.com
n2.wix.com
Tip - You can change Name Servers on multiple domains by selecting their tick box & clicking ‘Bulk DNS Edit’ then selecting ‘Delegate to Your Name Servers’
Google Apps
Creating CNAME records when changing URLs for multiple services on Google Apps
1) Click on Your Registered Domains under the ‘Domains’ section
2) Select the desired domain to change or click the cog icon under ‘Setup DNS’ to the right of the domain name.
3) Select Setup/Edit DNS Zone Records
4) Enter your desired host, for example, If you would like mail.yourdomain.com enter ‘mail’ into the ‘Host’ field.
5) From the ‘Type’ dropdown menu select CNAME, Then under ‘Content’ enter ‘ghs.google.com’
6) Press Add to add this record.
7) Confirm with your Google Apps you have checked the custom box & entered the correct host for service.
Web Hosting Sales
How do I get my business online?
The first step to getting your business online is registering your domain name. This is your 'web address' on the internet.
The second step is to build your website. You can do this yourself, or have a professional web developer do it for you.
Finally you need hosting for your website and email. Only Domains has a large range of hosting plans, sure to fit your requirements and your budget. Most of our plans also include a website development wizard, to make developing your website even easier.
Why do I need web hosting?
Your website and email need a 'home' on the internet, where your website is stored and email is processed.
Only Domains has a wide range of hosting plans suitable for personal web sites right through to database driven commercial websites and email.
Where can I get Web Hosting?
OnlyDomains offers 6 affordable hosting packages, Click here to compare which package would be best suited for your needs.
Are there any extra fees with Webhosting?
There are no extra fees with OnlyDomains. All fees will always be clearly displayed & explained before each purchase.
Subdomains are a way of creating separate accounts within your master account, which are accessed as separate URLs. For example, you could set up a "timber" subdomain on your master account "hardware.com", which would be accessed as "timber.hardware.com". A lot of larger businesses use subdomains to establish branding and focus on separate product lines, because a subdomain creates a separate URL and web presence.
In practice, a subdomain is a sub folder within the public_html level of your account that has its own cgi-bin directory. The "timber" example above creates a new top-level folder called timber, with a cgi-bin sub-folder. Upload your files for the subdomain to this location, including a separate home file (such as index.htm).
You can create email accounts with the subdomain extension. So you can create an email account called "sales@timber.hardware.com"
1. Login to your Hosting control panel
2. Click Subdomains under the Domains tab
3. Type the text for the new subdomain in the Subdomain field - make sure the addition to the name conforms with domain name conventions
4. Click Create. A folder with the same name as the subdomain has now been added to your public_html folder, with a cgi-bin sub-folder (if CGI scripts are enabled on your account)
How to…
How do I create an email address?
After you are inside your Hosting account (You should see Website OS4), please click the "E-mail" link near the top left hand corner. This should bring up the "Easymail Setup" link on the left hand side of the screen.
Simply click the link to open up the Easymail Setup window. From here, you can create, modify and delete email accounts using your domain name.
To create an email account, click the "Create" button and enter in your desired username and password and then click apply. If done correctly, your username should be visible in the Regular Accounts section. This means the email account is ready for use.
Now that you have created your email account, you can access it using a variety of different Mail programs (Microsoft Outlook, Mozilla Thunderbird, etc) or via the Webmail feature included in our Web & Email hosting packages.
To sync your emails with an email application such as Outlook.
How do I set up my email address on my computer?
To set up your email address in your email client, please use the link below. This will give you step by step set up instructions for the most common email clients including: Microsoft Windows Applications, Apple Macintosh Applications, and Thunderbird for Firefox.
How do I catch all mail coming to my domain?
A catch-all email address will collect improperly addressed email sent to your domain.
i.e.: If you set up "catchall@yourdomain.com" then send an email to “nonexistingemail@yourdomain.com” that mail will by default send to 'catchall@yourdomain.com'
To set up a "Catch all" email please follow these steps:
1.- Login into your hosting account:
2.- Enter your domain name (no www required) and HOSTING (this password is different from your account & domain password)
3.- You will be directed to the OS4 Page.
4.- Click on 'E-Mail Set up', then a small window will open.
5.- Click on the 'Catch All' tab
6.- Specify your catchall@yourdomain.com address and click in 'Apply'
7.- If you wish to remove this address simply leave the space in blank and click on apply
8.- If you wish to modify your catch all address simply repeat the process from point 4
Sales
How can I get email with my domain?
To use email with your domain you must purchase a Web Hosting or Email Hosting package. Alternatively, you may be able to configure your domain to your current mail provider. These details vary & will be provided to you by your email provider.
Accounts & Sales
Top Questions
How do I get my business online?
The first step to getting your business online is registering your domain name. This is your 'web address' on the internet.
The second step is to build your website. You can do this yourself, or have a professional web developer do it for you.
Finally you need hosting for your website and email. Only Domains has a large range of hosting plans, sure to fit your requirements and your budget. Most of our plans also include a website development wizard, to make developing your website even easier!
What payment options do you offer?
Currently we accept payment via America Express, Visa, MasterCard & PayPal.
Bank transfers are available for orders over $500 USD – Please contact us further information.
Does OnlyDomains offer a reseller plan?
We are currently in the process of launching a reseller plan, Please check back in the near future for further details.
General Questions
How can I recover my password?
If you have forgotten your password you can request a new one by visiting the "I forgot my password" link on the login page. https://onlydomains.secure-admin.com/account/forgetPassword
I have forgotten my username, How can I get it back?
Send us a support ticket with any domains you have registered & we will look it up for you, We may ask for you to provide additional information for verification.
What is the difference between a Domain and Hosting?
When you purchase a domain you are buying the rights to use the name. Hosting is what makes the domain usable. Until you get hosting you will be unable to have a website or use your email address. Unless you plan on hosting the website yourself most people purchase both a domain and hosting.
Why do I need web hosting?
Your website and email need a 'home' on the internet, where your website is stored and email is processed.
Only Domains has a wide range of hosting plans suitable for personal web sites right through to database driven commercial websites and email.
What does the domain hierarchy look like?
The general order for domain services is:
Can someone steal my domain?
It is not possible to steal a domain name. In rare cases two parties both have a legitimate claim to a domain. In this case a dispute is registered with the registry and the matter is resolved through the legal system.
If you forget to renew your domain, people can purchase your domain legally.
How to
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How can I recover my password?
If you have forgotten your password you can request a new one by visiting the "I forgot my password" link on the login page.https://onlydomains.secure-admin.com/account/forgetPassword
How do I change contact details & profiles for my domain?
Login to your account, Go to your list of registered domains
Click on the domain you would like to modify.
Scroll down to the bottom to Contact Information
Next to each contact type is a drop down menu that will show your list of existing contacts
Choose the preferred contact and click the Continue button.
Click the Update Domain button.
You can create a new contact in the Contact Management section prior to making the change if required
Change of Registrant
Login to your account
Go to your list of registered domains
Click on the domain you want to modify
Scroll down to the bottom to Contact Information
Below Registrant Contact is (change registrant), click this to go to the next step
You can choose from your existing list of contacts or you can create a new contact.
Click the Continue button.
How can I view my invoices?
To view you’re Invoices, Begin by logging into your account
Under ‘Account Details’ Click on 'Orders & Invoices'
You will have the option to view each invoice along with downloading them in .PDF format.
Sales
Can I be billed in another currency?
Yes? Currently you can select from either USD, EURO, AUD, NZD & SGD
How can I request an invoice for a purchase I have made with OnlyDomains?
To view you’re Invoices, Begin by logging into your account
Under ‘Account Details’ Click on 'Orders & Invoices'
You will have the option to view each invoice along with downloading them in .PDF format.
Why am I required to provide identification?
In some cases we may need to verify your account before we can proceed with registering your domain. This is done to stop fraudulent orders.
Can I get a discount price with bulk domain registration?
We may from time to time offer a special for certain domain names, These specials will be clearly noted. We do not generally offer discounts as our prices are very competitive.
How can I receive a price for multiple domain names?
You can find the price of multiple domain names to register by visiting the bulk registration page then entering a list of domains you wish to register. A price will be shown for you once you login or create a new account.
http://www.onlydomains.com/domain-names/bulk-registration
How can I register domains on behalf of a client?
You can register a domain on behalf of a client by creating a new contact via the Add Contacts section on the OnlyDomains dashboard.
What sort of management system is included when I register a domain?
We offer a very user friendly control panel that you can change your records in, as well as view and manage your portfolio.
Does our system notify the contact of pending renewal?
Yes automatic emails are sent out to advise of renewals. The emails go to the address that you have set up in your account
If I buy a domain from OnlyDomains & want to host with someone else, is there a fee for moving it?
Changing the domain delegation to another hosting provider of your choice can be done through our domain management panel at no extra cost.
